Privacy Policy

1. Who is responsible for your data

Ytrade LLP is the company responsible for collecting and processing personal data. Its contact details and legal information are provided below.

2. Data we process

Depending on your enquiry, you may provide your name, phone number, email, company information, correspondence, order information, documents, photographs, voice messages and other attachments. Communication services may process operational data such as enquiry times, message identifiers and delivery status. Hosting infrastructure may record your IP address, browser information, requested page and visit time.

Do not send passwords, verification codes, complete payment card details or information unrelated to your enquiry for an initial consultation. Documents needed for a specific transaction are requested separately.

3. Purposes of processing

Data is used to answer questions, clarify equipment requirements, prepare proposals, agree on procurement and delivery, manage orders, retain agreements, address complaints and fulfil legal obligations. Technical data supports the operation and security of the website and communication channels. Contacting the company does not by itself constitute consent to advertising messages.

4. Consent and legal grounds

Personal data is processed on the basis of consent or other grounds provided by Kazakhstan law. Where consent is required, it must be obtained in a way that allows it to be confirmed. This policy does not itself replace separate consent. You must have appropriate authority or another lawful basis to provide other people’s personal data.

5. Communication channels and services

The AI assistant operates only through WhatsApp. Messages and related information are processed through WhatsApp/Meta and WhatsApp Business infrastructure. For enquiries received through a channel connected to SaleSmartly, contact details, correspondence, attachments and operational information are transferred to that service to manage enquiries. The website is hosted by IDhost.kz. Email and telephone communications use the services of the relevant communications providers.

The company must limit access to data to what is necessary for work tasks. Disclosure to other recipients requires an appropriate lawful basis. External services apply their own privacy rules to their independent activities.

6. Artificial intelligence in WhatsApp

WhatsApp uses an automated AI assistant to provide initial responses to enquiries. Your enquiry and the information you provide may be processed to prepare a response. You can request information about the services used and data processing at info@ytrade.kz. An AI response does not replace agreement on final technical specifications or supply terms. You can contact the company directly by email or telephone.

7. Processing outside Kazakhstan

Using international communication and enquiry management platforms may involve processing data outside Kazakhstan. Using such services does not remove applicable requirements concerning storage in Kazakhstan, disclosure to third parties and cross-border transfers, including obtaining necessary consent.

8. Retention and protection

Retention depends on the processing purpose, the status of the enquiry, transaction support needs and legal requirements. Transaction documents may be retained separately to fulfil obligations. Once the purpose has been met and lawful grounds for retention have ended, data must be deleted or anonymised as applicable. No fixed automatic deletion period applies to all messages. The company is required to take measures against unauthorised access, alteration, disclosure and destruction.

9. Cookies and external links

This version of the website does not include advertising or analytics tracking scripts. Hosting and external communication services may use technical mechanisms necessary for their operation. When you follow a link to WhatsApp or another external service, that service’s rules apply.

10. Your rights and data deletion

Where provided by law, you may request information about the processing of your data, ask for correction, blocking or deletion, and withdraw consent. Email info@ytrade.kz with the subject “Personal data — Ytrade” or “Data deletion — Ytrade”. Include the phone number or email associated with your enquiry and the action requested. Minimal additional information may be requested to confirm that the data belongs to you.

Requests are handled within the procedure and deadlines prescribed by applicable law. The company will communicate the outcome or lawful reasons preventing full completion. Withdrawal of consent may restrict further service. Deletion from company systems does not automatically remove copies on your device or data that third-party platforms retain on an independent lawful basis.

11. Policy updates

The policy may be updated when processing purposes, communication channels or services change. The current version is published at this address. Updating the text does not replace obtaining new consent where required.